We care about keeping your information private. We observe careful data handling practises company-wide.
Effective as of: May 25th, 2018.
Silver Gold Bull GmbH & Co. KG ("Company" or "We") respect your privacy and are committed to protecting it through our compliance with this policy. We are also committed to protecting your privacy in accordance with the principles laid out in the applicable laws. This policy describes the types of information we may collect from you or that you may provide when you visit the website http://www.silvergoldbull.ca/com (our "Website") and our practices for collecting, using, maintaining, protecting, and disclosing that information. This policy applies to information we collect: (a) on this Website; and (b) in email, text, and other electronic messages between you and this Website.
Our Website is not intended for children under 18 years of age. No one under age 18 may provide any information to the Website. We do not knowingly collect personal information from children under 18. If you are under 18, do not use or provide any information on this Website or on or through any of its features, make any purchases through the Website, use any of the interactive or public comment features of this Website or provide any information about yourself to us.
2. Information We Collect About You and How We Collect It
We collect several types of information from and about users of our Website, including information: (a) by which you may be personally identified, such as name, postal address, e-mail address, telephone number, social insurance/security number, credit card, bank account and other financial information, delivery address, billing address and other information that may be required by customs agents ("personal information" or "personal data"); (b) that is about you but individually does not identify you; and/or (c) about your internet connection, the equipment you use to access our Website and usage details.
We collect this information: (a) directly from you when you provide it to us; (b) automatically as you navigate through the site. Information collected automatically may include usage details, IP addresses, and information collected through cookies, web beacons, and other tracking technologies.
We may also collect information provided by third parties, including but not limited to updated information on shipped products, as provided by carriers.
3. Information You Provide to Us
The information we collect on or through our Website may include: (a) information that you provide by filling in forms on our Website, including information provided at the time of registering to use our Website, placing an order through our Website, requesting further services or report a problem with our Website; (b) records and copies of your correspondence (including email addresses and voice call details), if you contact us; (c) details of transactions you carry out through our Website and of the fulfillment of your orders, as you may be required to provide financial information before placing an order through our Website.
4. Information We Collect Through Automatic Data Collection Technologies
As you navigate through and interact with our Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including: (a) details of your visits to our Website, including traffic data, location data, and other communication data and the resources that you access and use on the Website; and (b) information about your computer and internet connection, including your IP address, operating system, and browser type.
The technologies we use for this automatic data collection may include:
- Flash Cookies. Certain features of our Website may use local stored objects (or Flash cookies) to collect and store information about your preferences and navigation to, from, and on our Website. Flash cookies are not managed by the same browser settings as are used for browser cookies.
- Web Beacons. Pages of our the Website and our e-mails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email or other related website.
Information collected through these technologies is typically anonymous technical information. We will not attempt to link or match such anonymous technical information with any personal information unless we have consent, we (or our service providers) have detected or reasonably suspect any unlawful use of our the Website or a security breach, or we have a legal duty or right to do so.
We do not control these third parties' tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly.
6. How We Use Your Information
We use information that we collect about you or that you provide to us, including any personal information: (a) to present our Website and its contents to you; (b) to provide you with information, products, or services that you request from us; (c) to fulfill any other purpose for which you provide it; (d) to perform and develop services, deliveries, payments and products in connection with our Website; (e) to carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing, collection, easy reordering, bookkeeping, shipping, support and marketing; (f) to notify you about changes to our Website or any products or services we offer or provide through it; (g) to develop our Website and provide better services; (h) in any other way we may describe when you provide the information; (i) for any other purpose with your consent; and (j) as otherwise authorized or required by law.
We may also use your information to contact you about our own and third parties' goods and services that may be of interest to you in accordance with applicable laws. If you do not want us to use your information in this way, please contact us at the e-mail provided at the bottom of this policy.
In some cases, we may share personal information with third party service providers performing functions on our behalf, including, for example, vendors that provide information technology services or provide analytics or assessment services. You understand and agree that the personal information collected may be transferred to third countries, as some service providers supporting our business may be located in these countries. We are located in Canada and all of our hosting and processing services are located in Canada, the United States, and Germany. When your information is processed outside of your jurisdiction, it may be subject to the laws of and be accessible by legal authorities in such other jurisdictions. Please note that some countries may not offer the same type of protection and privacy for personal information provided in your own jurisdiction. We have taken appropriate technical, organizational, and legal steps to secure this information. For any questions, please contact us at the e-mail provided at the bottom of this policy.
We will keep your Personal Information in our possession only for the period necessary for the fulfillment of our collection purposes, as provided in Section 6 above, and then securely destroy or delete it.
7. Disclosure of Your Information
We may disclose aggregated information about our users, and information that does not identify any individual, without restriction.
We may also disclose your personal information: (a) to comply with any court order, law, or legal process, including to respond to any legal duty, government or regulatory request; (b) to enforce or apply our General Terms of Sale and other agreements, including but not limited to for billing and collection purposes; (c) if we believe disclosure is necessary or appropriate to protect the rights, property, or safety of the Company, our customers, or others, including but not limited to exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.
Due to applicable laws, we may be required to disclose personal information related to the purchase of products through our Website. Personal information will only be disclosed when legally required and the personal information transmitted will be only to the extent necessary for compliance with the applicable laws.
8. Choices About How We Use and Disclose Your Information
We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information:
- Promotional Offers from the Company. If you do not wish to have your contact information used by the Company to promote our own or third parties' products or services, you can opt-out by contacting us stating your request at the information provided at the bottom of this policy.
- We do not control third parties' collection or use of your information to serve interest-based advertising. However, these third parties may provide you with ways to choose not to have your information collected or used in this way.
9. Your Privacy Rights
We will provide individuals with access to the personal information we hold about them in accordance with applicable laws. We reserve the right to require that any request for access to personal information be made in writing. Generally, there is no cost for such access. However, we reserve the right to charge such costs on a case by case basis in accordance with applicable laws. The individual will be notified in advance if charges apply.
We make every reasonable effort to ensure that personal information is accurate and complete. This may involve requesting further information or updates from individuals. We rely on individuals to notify us if there is a change to their personal information that may affect their relationship with us. We will correct or amend the personal information where it can be shown that the information is incorrect or incomplete.
Subject to some exceptions, the GDPR also provides EU residents with the following rights:
- Right to erasure: You have the right to ask us to delete personal information that we hold about you.
- Right to restrict or object to processing: You have the right to ask us to limit or stop our processing of your personal data in certain cases (for example, if the personal data we are processing about you is inaccurate or is for direct marketing purposes).
- Right to data portability: You have the right to ask us for a copy of personal data we hold about you and to transfer such data to another entity.
You may contact us at the information provided at the bottom of this policy to exercise these rights in accordance with applicable laws.
We encourage you to contact us at the contact information below if you have any questions or concerns with our personal information practices. However, you also have the right to complain to regulatory authorities in your jurisdiction. Please contact us at the contact information below if you need information about the appropriate authority.
10. Data Security
We have implemented measures including reasonable policies, procedures, and other physical, technological and organizational safeguards designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. Any payment transactions will be encrypted using SSL technology.
The protection of personal information is of paramount concern to us, and we are prepared to take appropriate and timely steps in the event of any incidents involving personal information in accordance with applicable laws.
The safety and security of your information also depends on you. Where we have given you a password for access to certain parts of our Website, you are responsible for keeping this password confidential. We require you not to share your password and login details with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. Unless otherwise provided in the applicable laws, any transmission of personal information is at your own risk.
12. Contact Information
or via our telephone number:
+49 69 257 377 468
+1 (403) 668 8648
or via email: